RESTAURANT SUPERVISOR ~ POTTERS RESORTS
This role is based at Hopton-on-Sea, NORFOLK
Are you looking for a new and exciting opportunity in hospitality? Then why not join us here at Potters Resorts!
We have excellent benefits across the Resort including:
- Working with a really friendly and fun team (and creating fun & customer happiness for our guests - what’s not to like!)
- Excellent learning and development opportunities – including Apprenticeship Schemes
- Free use of Palms Health and Fitness Club
- Discounted rates on accommodation, dining experiences, sports & leisure and entertainment and products whilst on Resort
- Cycle2Work Scheme
- Employee Assistance / Wellbeing Programme
Open 365 days a year and located on the East Coast close to the busy holiday destination of Great Yarmouth, Potters Resorts, Hopton-on-Sea, prides itself on being the first Holiday Resort in the industry to be awarded a 5-star rating, an accolade which we have now held consistently for 20 years!
What is it like to work at Potters Resort?
With any role here at the resort, whether front of house or behind the scenes, we all work together to ensure each and every day our company vision of ‘To Entertain’ is at the forefront of what we do.
Our foundations are built upon the delivery of exceptional customer service, and today, the Potter family are ably assisted by 500 team members offering the highest staff to guest ratio in the industry.
It is therefore no surprise that when recruiting, we look for those who are passionate about delivering a 5-star standard, have the ability to engage and interact with our guests, and ultimately love hospitality as much as we do!
About the role:
As a Restaurant Supervisor you will be reporting to the Restaurant Manager, supporting the smooth running of the Restaurant operation which employs a total of 60 team members - our biggest team on Resort!
With our Guests enjoying our full board Restaurant experience three times a day, we are looking for someone who has the ability to work under pressure, yet remain calm and professional whilst maintaining the highest standards of service to create a memorable dining experience for our Guests.
Hours of work:
This is a full-time position, working circa 44 hours per week, 5 days out of 7.
Due to the nature of the operation, the hours of work will vary and will include weekends, evenings and bank holidays on a rota basis around the needs of the business.
Although we require a flexible and adaptable approach towards the shift patterns, we also strongly encourage and support a healthy work life balance.
About You - Key skills and experience:
- Proven experience of working in a similar front of house role at a supervisory level, with the responsibility of directly Supervising and managing a team
- The ability to lead, coach, supervise and motivate the Restaurant Team on a day-to-day basis in order to support the delivery of our Restaurant Customer Service and Operational Standards
- Exceptional standards in relation to Customer Service, Team Work, Health and Safety and Team happiness and wellbeing
- Promote a culture of efficiency and dedication within the team, with a strong emphasis on attention to detail
- Problem solving skills with the ability to react quickly and efficiently in dealing with the daily needs and challenges of the Restaurant Operation
- Excellent communication skills with the ability to maintain strong working relationships across the Resort
- Commitment in delivering a high level of Customer Service
If you are looking for an opportunity to progress and join a market leading Holiday Resort then this is your chance!
Immediate start for the right candidate